Privacy policy

Effective Date: 2024/10/01

Guestify.io (“we,” “our,” “us”) is committed to protecting the privacy of our users (“you,” “your,” “users”) and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the information collected through our platform at Guestify.io (the “Service”).

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information
When you subscribe to or use our Service, we may collect certain personal information, including but not limited to your name, email address, billing address, payment details, and other information necessary to facilitate transactions and provide support.

1.2 Usage Data
We collect data related to your interactions with our platform, such as IP address, browser type, device information, pages visited, and time spent on the platform.

1.3 Guest Information
If you use Guestify.io to manage guest data, we may process personal data of hotel guests (e.g., names, contact details, preferences). You are responsible for ensuring that such information is collected and shared with us in compliance with applicable data protection laws.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services
To enable you to access and use our Service, process transactions, manage your account, and customize your experience.

2.2 To Communicate with You
To send you information related to your account, including confirmations, billing details, technical notices, updates, and support messages.

2.3 For Analytics and Service Improvement
To understand how users interact with our Service, which helps us improve functionality, develop new features, and enhance user experience.

2.4 For Compliance and Legal Purposes
To comply with legal obligations, enforce our Terms and Conditions, and protect against fraudulent or illegal activities.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

3.1 Service Providers
We may share data with trusted third-party service providers who assist us with payment processing, hosting, analytics, and other operational services. These providers are bound by confidentiality agreements and are not permitted to use your data for other purposes.

3.2 Legal Compliance
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers
If Guestify.io is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption and secure server protocols. However, no security method is entirely foolproof, so while we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Personal data will be retained for 1 year or as requested by data subjects under applicable data protection laws.

6. Your Rights

Depending on your location and applicable law, you may have the following rights concerning your personal information:

– Access: Request a copy of the personal data we hold about you.
– Correction: Request corrections to any inaccurate or incomplete data.
– Deletion: Request the deletion of personal information, subject to certain exceptions.
– Restriction: Request to restrict processing under certain circumstances.
– Objection: Object to data processing or withdraw consent.

To exercise these rights, please contact us at support@guestify.io. We will respond to your request within the timeframes required by law.

7. Data Processing of Guest Information

If you collect guest data through Guestify.io, you acknowledge that you are the data controller, and Guestify.io is the data processor for such information. We process this data only to provide our Service and in compliance with applicable data protection laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Notice of any changes will be provided on our platform or via email. Continued use of our Service after such updates constitutes acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@guestify.io