Terms and conditions

1. Introduction

Welcome to Guestify.io, a subscription-based platform for hotels (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern the use of our platform, services, and subscription offerings provided through Guestify.io (the “Service”). By subscribing to or using our Service, you agree to be bound by these Terms.

2. Description of Services

Guestify.io offers a range of tools and features designed to enhance hotel operations and guest experience. Our services include, but are not limited to, guest management, room service requests, feedback collection, and more.

3. Subscription and Payment

3.1 Subscription Fees
Our Service operates on a subscription model. Fees start at 1 EUR per room per month. Additional fees may apply based on selected features or services.

3.2 Billing and Payment Terms
Subscriptions are billed monthly in advance. Payment is accepted via credit card. You agree to provide accurate payment information and authorize Guestify.io to charge your card for each billing period.

3.3 Refund Policy
As our Service operates on a month-to-month basis, there are no refunds or free trials available. All fees are non-refundable once the billing period has started.

4. Cancellation and Termination

4.1 Cancellation Policy
Subscribers may cancel their subscription at any time, effective at the end of the current billing period. To cancel, please use the cancellation feature within your account or contact support at support@guestify.io.

4.2 Termination by Guestify.io
We reserve the right to suspend or terminate accounts that violate these Terms or misuse the Service.

5. User Obligations and Responsibilities

Users agree to use the Service in compliance with all applicable laws and to avoid any action that could harm Guestify.io or its users. You are responsible for maintaining the accuracy of information shared through our platform.

6. Data Collection and Privacy

6.1 User Data
Guestify.io collects data as necessary to operate the Service. By using our Service, you consent to the collection and use of data as outlined in our Privacy Policy.

6.2 Compliance with Data Protection Laws
You are responsible for ensuring that the use of Guestify.io complies with data protection laws (such as GDPR) applicable in your jurisdiction. Guestify.io agrees to adhere to industry-standard practices in data security.

7. Intellectual Property

All content, trademarks, and features of the Service are owned by or licensed to Guestify.io and are protected by intellectual property laws. You may not duplicate, modify, or redistribute any material from the Service without our explicit permission.

8. Limitation of Liability

To the fullest extent permitted by law, Guestify.io is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Service. Our total liability shall not exceed the amount paid by you for the Service within the last 12 months.

9. Support and Maintenance

Guestify.io provides support services via email at support@guestify.io. While we strive to ensure optimal uptime, we reserve the right to conduct maintenance that may affect service availability.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Switzerland, and any disputes arising out of or related to these Terms shall be resolved in the courts of Switzerland.

11. Changes to Terms

Guestify.io reserves the right to update these Terms from time to time. Notice of changes will be provided through the Service or via email. Continued use of the Service after any changes indicates your acceptance of the updated Terms.

12. Contact Information

For any questions regarding these Terms, please contact us at support@guestify.io.